Summary
Design professional with extensive experience in enterprise e-commerce, corporate marketing, agency and venture-backed startup settings. Primarily concerned with solving customer problems by way of evidence-based, user-centered design.
Expertise in visual & interaction design, information architecture, design strategy, collaborative decision making, copywriting, and web & print production
Skilled in a range of methodologies — group ideation, design sprints, user story writing, sketching, wireframing, prototyping, redlining and more
Experience partnering with research and translating qualitative & quantitative data into effective design
Enthusiastic collaborator in the development process, with years of experience in designer-developer pairing, rapid iteration, and Lean/Agile methodologies
Efficient contributor in a variety of settings, from leading projects, to working autonomously, to collaborating with teams large and small
Effective communicator, team player, mentor and project champion
Engaging speaker to student and professional audiences on a range of topics related to design practice
Employment
Amazon
Principal UX Designer, Shopping Design, 2022 – Present
Senior US Designer, Shopping Design, 2020 – 2022
Senior UX Design Lead, Customer Service, 2019 – 2020
Senior UX Designer, Customer Service, 2017 – 2019
Product strategy, research and design for Amazon's retail shopping experience.
University of Washington
Lecturer, Fall Quarter 2017 & Fall Quarter 2018
Co-instructor with Rebecca Destello for HCDE 518: User-Centered Design in the University of Washington's Department of Human Centered Design & Engineering graduate program.
Atlas Informatics (formerly Ivy Softworks)
Product Designer, 2014 – 2017
Product strategy, research and design for a cross-platform, multi-device ecosystem of productivity tools. Design stakeholder and user advocate in Atlas’ fast-paced, high-pressure startup environment. Key accomplishments:
Interaction and visual design for Recall, a universal personal search tool built on the Atlas contextual intelligence platform, currently in public beta
Led the definition, design and validation of key experiences, including Recall’s faceted search, privacy tools, user onboarding and data discovery features
Facilitated design sprints, group ideation, analysis and planning to inform a deep product roadmap, prioritized against user feedback and emerging technical capabilities
Explored, defined and prototyped future product concepts to rally the team around a compelling long-term vision
Designed the Atlas brand identity system, as well as web, print and event marketing materials
Nordstrom
Principal UX Designer, 2012 – 2014
Design strategy for Nordstrom’s desktop, mobile web and omnichannel experiences. Tasked with tackling significant strategic design challenges through research, collaboration and rigorous design methodology. Key accomplishments:
Designed and led the transition of cross-team design processes to a modular approach, built on pattern libraries and grid-based layouts
Led a year-long research and design effort exploring the customers’ conceptual understanding of the product catalog’s structure and taxonomy, culminating in a comprehensive redesign of Nordstrom.com’s global navigation
Designed and coordinated a broad effort to consolidate and standardize web typography
Led the ideation and design phases of a ground-up redesign of Nordstrom’s adaptive mobile web experience
Ongoing mentorship of up-and-coming designers and developers; stepped in as interim design manager during a colleague’s extended leave of absence
Getty Images
User Experience Designer, 2010 – 2012
Interaction & visual design, information architecture and usability research for the Getty Images family of digital media sites. Key accomplishments:
Discovered opportunities and efficiencies in the Getty Images search experience by way of participatory design, user research and iterative optimization
Led the redesigns of the Contour, WireImage and FilmMagic websites, Getty’s celebrity portraiture and entertainment-industry editorial properties
Designed an intuitive, filter-based search and browse experience for Getty Images Music
Microsoft
User Experience Designer, 2009 – 2010
Key member of a small team tasked with designing and launching the inaugural version of MicrosoftStore.com on an intensive, eighteen-week timeline. Responsibilities included interaction and visual design for the following areas:
Global navigation & search, product display, sorting & filtering
Store appointment booking
W3C and ADA accessibility guidelines compliance
Sprint-based optimization and feature work following the launch of the site
Contract position via Aquent.
3dB Creative
Art Director, Partner, 2006 – 2009
Creative strategy and design leadership for a local creative services startup, serving industry-leading pro audio and music brands. Key accomplishments:
Key member of the executive team, developing business opportunities and managing a core team of designers and developers
Designed multichannel product launch and advertising campaigns for Roland, AMS Neve, Stanton, Native Instruments, and more
Built and managed an in-house product photography studio
LOUD Technologies
Art Director, 2004 – 2006
Art director and product photographer for LOUD Technologies’ fourteen in-house brands of music and pro audio equipment, including Mackie, Eastern Acoustic Works and Ampeg. Key accomplishments:
Designed print and web campaigns with global ad buys in over a dozen languages
Conducted flow analysis, information architecture and interaction design across all of LOUD’s web properties
Brought all product and editorial photography in-house, saving the company over $250K/year in vendor costs
Justin Marx Design
Freelance Designer, 2001 – 2004
Print, web and interaction design for a wide variety of clients, including CBS News, the Getty Museum and the University of Michigan.
Education
New York University
2000 – 2003
Bachelor of Music, Jazz Performance (magna cum laude)
Founder's Day Award
Berklee College of Music
1998 – 2000
Music Business
